Taiwanese machine tool producer enjoys the sound of no complaints from customers
Wayne Hsueh jokes that he is an “old man” at the Victor Taichung Machinery Works factory in Taichung, Taiwan, since he has been there for 20 years. For as long as he can remember, the company has installed Grundfos pumps in its products. “We get no complaints from customers,” says Wayne Hsueh, who is responsible for overseas marketing and sales for Victor Taichung’s metal cutting machine tools. He says his company’s use of Grundfos products boils down to three things: the pumps’ reliability, the global Grundfos service and support (see video), plus something quite basic.
Interview: Why Victor Taichung installs Grundfos in its machine tools
“I don’t want to sell trouble to the customer. That’s the reason why Grundfos products continue to be used in our products.”
Wayne Hsueh, Overseas Marketing Sales Manager, Victor Taichung
Victor Taichung Machinery Works Co., Ltd.
What they do:
Victor-Taichung produces machine tools: CNC lathes and machining centres. The company installs Grundfos pumps not only in the machine tools it manufacturers but also throughout its own manufacturing plant.
Cooling lubricants, cleaning solution
Cooling, wash-down, and high-pressure pumps for deep-hole machining, turning, milling, filtration and bar-conveyor machines
For CTS high-pressure applications: CRNE, CRK, MTR and MTS
For cooling and wash-down: MTA, MTA, SPK and CM.